Support
Planly Support
Get in touch
Need help with Planly? Email contact@getplanlyapp.com and we’ll get back to you within 2 business days.
When you write, please include
- Your iPhone model and iOS version
- Your Planly version (Profile → Settings, at the bottom)
- What you were doing and what happened, plus a screenshot if you can
Common questions
- Open iOS Settings → your name → Subscriptions → Planly. Deleting the app doesn’t cancel your subscription.
- Open the Planly Plus screen and tap Restore Purchases, using the same Apple ID you subscribed with.
- Refunds are handled by Apple. Request one at https://reportaproblem.apple.com
- Live prices currently cover Kroger-family stores (Kroger, Ralphs, Fred Meyer, King Soopers, Fry’s, Smith’s, Harris Teeter and others). If there isn’t one near you, you can scan a receipt or enter prices by hand.
- Edit any item before saving. Anything Planly isn’t sure about is flagged for you to check.
- Go to Profile → Settings → Export my data or Delete all data. Everything is stored on your iPhone, so there’s no account to delete.